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Frequently asked questions

You could also join us by phone: +33(0) 5 65 10 46, monday to Friday from 8 a.m. to 6 p.m., excluding weekends and public holidays.

  • Where are produced Pierrot Gourmand products?

    All Pierrot Gourmand products are produced and packaged in our factory in the French department of Corrèze (19). They are shipped through our logistic centers in the French department of Lot (46).

  • The DMD on my product has expired, is it still good for consumption?

    A DMD (Date of Minimum Durability) is given for information only. Once expired, the product may lose its organoleptic qualities (texture, flavor, appearance), but is not dangerous for the consumer. These products do not pose any health risk.

  • Do your products contain artificial colors or flavors?

    Pierrot Gourmand confectionery products have been developed with natural flavors and colors of natural origin.

  • How can I pay on the Pierrot Gourmand website?

    You can pay using a credit card (Visa, Eurocard/Mastercard, American express) or through Paypal account.

  • Is online payment secured?

    Yes it is fully secured. We use a SSL authentication and data encryption to guarantee confidentiality of purchases made on our website.

  • How can I track my order?

    Your order is prepared with much care in our workshops. Once your order is shipped, you will receive an email shipping confirmation with the tracking number of your package. You can also log into your Customer account at any time, in the section "My Orders", and click on the link "Tracking my order".

  • How can I modify or cancel my order?

    Once your order is made, we cannot modify or cancel it. We do our best to prepare and ship your order as fast possible to reduce delivery timings.

    In case of mistake, we invite you to use your legal withdrawal period upon order receipt, and send it back with this cancellation form, once completed and signed, within 14 days for refund.

  • Where can I see my order history?

    By logging into your Customer account, in the section “My Account", then “My Orders”.

  • What are your delivery costs and timings?

    • Colissimo delivery point:

    Your package is signed for upon receipt and with an identity proof.

    Delivery timing: 2 to 5 working days from shipping.

    Cost: 5.95€

    Delivery is free from 40€ of purchases.

    Metropolitan France, including Corsica and Monaco.

    Colissimo at home:

    Small packages can be dropped off in your mailbox.

    Delivery timing: 2 to 5 working days from shipping.

    Cost: 5.95€

    Delivery is free from 40€ of purchases.

    Metropolitan France, including Corsica and Monaco.

    • Chronopost

    Your package is delivered in person and signed for upon receipt.

    Delivery timing: 1 to 2 working days from shipping.

    Cost: 12 €

    Metropolitan France, excluding Corsica and areas not easily accessible as defined by Chronopost.

    Corsica extra cost: + 19.60€

    Extra cost for areas not easily accessible: + 5€

    Extra cost for delivery on Saturday: +6€ if the order is made on the website before Friday 10am.

    Delivery timing starts from the day we send you the order shipping confirmation email.

  • How can I have my order delivered to an address different from my home address?

    When ordering, you may fill in a delivery address different from your invoicing address.

  • How can I send my order to a friend?

    When ordering, you may specify your friend’s address as delivery address.

    You may also add a personal message when validating your order.

  • How can I have a same order shipped to several addresses?

    An order can only be shipped to one single delivery address.

  • Can I receive my order abroad?

    Orders are only delivered to addresses located in Metropolitan France.

  • My delivery is running late?

    Once your order is shipped, you will receive an email confirmation with the tracking number of your order.

    You can also track your order on our website by logging into your Customer account, in the section “My Account”, then “My Orders” and “Tracking my order”.

    You can also contact our Customer service at +33 (0)5.65.10.46.18 from Monday to Friday, from 8am to 6pm (excluding weekends and public holidays), from Metropolitan France only (cost of a local call).

  • How can I return a product or an order?

    We hope that Pierrot Gourmand products fully satisfy you.

    However, if, for any reason, the ordered product does not correspond to your request, you can return this product, not opened, not used and in perfect condition, within a deadline of 14 days starting from the date of your package receipt.

    We invite you to contact our Customer service at +33 (0)5.65.10.46.18 from Monday to Friday, from 8am to 6pm (excluding weekends and public holidays), from Metropolitan France only (cost of a local call).

  • a product is missing in my order?

    We invite you to contact our Customer service. A quick solution will be proposed to you.

    Look at your emails in order to make sure that you have not been notified of out-of-stock.

  • What if the received product does not correspond to my order or is damaged?

    We invite you to contact our Customer service at +33 (0)5.65.10.46.18 from Monday to Friday, from 8am to 6pm (excluding weekends and public holidays), from Metropolitan France only (cost of a local call).

  • What are refund timings and methods?

    Upon your package receipt by our services, refund is made within 14 days through the payment method used for the initial purchase.

    We inform you that initial delivery costs are refunded (in case of return of the whole order) and that any product must be returned in its original packaging.

  • How can I create my account?

    You can create your Customer account when finishing your order online, or by clicking on “My account” on top of the website.

    Your account will allow you to:

    – subscribe to Pierrot Gourmand newsletter, in order to receive the latest news, information on new products, new creative ideas about our products or Pierrot Gourmand events.

    – track your orders online.

  • How can I modify my personal information?

    You can modify your personal information by logging into your Account, then the section "My information".

  • I forgot my password, how can I get it back?

    When logging into your Account, click on the link “Forgotten password”. A new password will be sent to you by email.

  • How can I unsubscribe from the newsletter?

    • By clicking on the link "Unsubscribe", at the bottom of each Pierrot Gourmand newsletter.

    • By logging into your Account, then the section "Newsletter subscription".

  • I am allergic to an ingredient

    Before tasting any Pierrot Gourmand product, we invite you to read the ingredient list on the product page.

  • How can I make a claim on a product?

    To make a claim on a product, please read our section “Contact us”.

  • How can I write to Pierrot Gourmand?

    We invite you to fill in the form “Other requests” in the page "Contact us", or directly send us a letter to Pierrot Gourmand – Service Clients – Zone industrielle – 46130 BIARS SUR CERE -FRANCE.

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